Return Policy

30 Day Satisfaction Guarantee

You have 30 days from the date your package is delivered to request a return.

We are committed to making sure you are fully satisfied with your purchase.

To be eligible for a return, your item should be:

• In the same condition you received it, unused or gently used
• In original packaging when possible
• Accompanied by proof of purchase
• Free from damage that was not present upon delivery

We understand that some items may need to be opened or tested. If you are unsure whether your item qualifies, contact us and we will guide you through the process.

Items Purchased From Marketplace Sellers

Some products on Revibee come from approved private sellers.

For these items:

• It is clearly marked on the product page.
• The item is inspected by our team before being shipped to you.
• All marketplace items are fully eligible for return within 30 days.
• Returns must be sent back to our warehouse, not to the seller directly.

Revibee handles all inspections and quality reviews, so the return experience is the same as with our own inventory.

How to Start a Return

We have made the return process fast and customer friendly.

1. Contact our customer service team at +1 717 648 4487 or support@revibee.com.
2. We will issue a return authorization number and provide return instructions.
3. Pack the item securely. Original packaging is preferred but not always required.
4. Ship the item to the return address provided by our team.
5. Once we receive and inspect the item, we will process your refund.

If you ever have questions during the process, we are here to help.

Inspection and Processing Time

Once your return arrives at our warehouse:

• Most inspections are completed within 1 to 2 business days
• You will receive email updates at each step
• Approved refunds are processed immediately

Refunds are returned to your original payment method. Depending on your bank or card issuer, you may see the funds within 5 to 10 business days.

If any issue arises during inspection, we will contact you to discuss the next steps and find the best solution.

Return Shipping Costs

Return shipping rules are straightforward:

• If the item is incorrect, defective, damaged on arrival, or not as described, we cover the return shipping cost.
• For change-of-mind returns, return shipping is normally the customer's responsibility.
• We will always provide the correct return address once you contact us.
• We recommend using a trackable shipping service for protection.

If you believe shipping costs are unfair or too high, reach out to us and we will work with you to find a reasonable solution.

Items Not Eligible for Return

For safety, hygiene, and compliance reasons, certain categories may not be eligible for return unless the item arrives damaged or defective:

• Software with opened packaging
• Downloaded digital goods
• Items missing major components
• Products damaged after delivery by the customer

If you are unsure, contact us before purchasing or before returning.

Refund Eligibility for Marketplace Seller Items

Marketplace seller items follow the same refund standards as Revibee inventory.

If an item fails our inspection upon return, we will notify you with clear details and work toward a fair resolution.

We Are Here to Help

If you need assistance, have questions, or want guidance with a return, contact our team anytime.